We are shipping perishable products and therefore are not able to accept returns, unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, email infol@dreamcatcherbeef.com immediately. Once it has been processed for shipping, we are unable to change the package or alter the order.
A request for return or refund must be received within seven (7) days of receipt by emailing infol@dreamcatcherbeef.com. We will review your order along with any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next purchase, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and the damage reported.
We guarantee delivery to the address provided when the order was placed and shipped.
Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrect in any way (whether this is due to an incorrect address being entered, an address change was not received prior to shipping, the address could not be altered by the shipping carrier while in transit, or you could not accept the shipment at your shipping carrier within a reasonable timeframe).
When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email info@dreamcatcherbeef.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to info@dreamcatcherbeef.com. If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email infol@dreamcatcherbeef.com to update the address.
If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event, an order is delivered late due to an incorrect address or if you are unable to retrieve it on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 100% of the cost for the replacement shipment.
Return/Refund Policy for Cancelled Orders :
Cancellation requests can be made by writing to infol@dreamcatcherbeef.com at any time prior to the order being shipped. You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order was shipped, the request will be processed for payment.
Return/Refund Policy for Carrier Damaged Products:
We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
While we would like every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the shipping carrier that is out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email info@dreamcatcherbeef.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
Return/Refund Policy for Damaged Products (not carrier related):
We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
In the unlikely event of damage, we ask that you please email info@dreamcatcherbeef.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will review your order and any reported issues and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next purchase, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and the damage reported.
Substitution Policy:
In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact info@dreamcatcherbeef.com within seven (7) days of receipt.